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How pintarbola Protects Your Personal Data

Your personal data belongs to you — and at pintarbola, we treat it that way.

Data encrypted at rest and in transitNo sale of personal data to third partiesDANA, OVO, GoPay & QRIS payment data protectedAccount deletion available on request

Explore Lobby Read FAQ

What We Collect and Why We Need It

pintarbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on pintarbola, we collect the information required to verify your identity, process transactions, and deliver support. This includes your name, email address, phone number, and payment identifiers associated with DANA, OVO, GoPay or QRIS. We also collect device and session data

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— such as IP address and browser type — to detect unauthorised access and keep your account secure. We do not collect more than is necessary. Transaction records are retained for a period consistent with applicable financial regulations, and access to raw payment data is restricted
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to authorised personnel only. Use of this platform depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data — whether you want to access a copy, correct an inaccuracy, or request deletion — our privacy…

DATA SECURITY PRACTICES

Six Ways We Safeguard Your Account Data

Security at pintarbola is not a checkbox — it is built into how data moves between your device, our servers, and payment partners.

End-to-End Encryption

All data transmitted between your browser or app and our servers is encrypted using TLS 1.2 or higher. This applies to login sessions, payment submissions via DANA, OVO, GoPay and QRIS, and support chat transcripts.

Cookie Management

We use session cookies for login continuity and analytics cookies to understand how you navigate the lobby. You can review and adjust cookie preferences in your account settings at any time without affecting your ability to access the platform.

Data Retention Policy

Account and transaction records are kept for the duration required by applicable financial regulations. When the retention period expires, records are deleted or anonymised from active systems within 30 days of the scheduled purge cycle.

Access Controls

Only authorised pintarbola personnel with a documented business need can access identifiable account data. Access logs are audited quarterly, and any anomalous query triggers an internal review within 48 hours.

Third-Party Sharing Limits

We share data with payment processors — DANA, OVO, GoPay, QRIS — solely to complete your transactions. We do not sell, rent, or trade your personal data with advertising networks or unaffiliated third parties.

Account Deletion Request

You may request full deletion of your account and associated personal data at any time by contacting our support team. We will confirm receipt within two hours and complete the deletion within seven calendar days where local law permits.

Privacy Policy — Questions We Hear Most

These are the questions we receive most often from account holders about how their data is handled at pintarbola. If your question is not covered here, our support team is available through live chat or WhatsApp during operating hours, and we will respond to written email requests within one business day.

We collect your name, email address, phone number, and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. We also log device and session data to protect your account from unauthorised access.

We share only the data required to process your transactions — passed to payment processors like DANA, OVO, GoPay and QRIS. We do not sell or share your data with advertisers or unrelated third parties under any circumstance.

Contact our support team via live chat or email with your registered email address and account ID. We will compile and deliver your data record within five business days of confirming your identity.

Yes. Submit a deletion request through live chat, WhatsApp, or email. We acknowledge within two hours during operating hours and complete the deletion within seven calendar days where local law permits.

Transaction records are retained for the period required by applicable financial regulations. After that period expires, records are deleted or fully anonymised within 30 days of the scheduled system purge.

We store only the minimum identifier needed to match your deposit or withdrawal — for example, a linked phone number or wallet token. Full payment credentials are handled directly by each payment provider's secure infrastructure, not stored on our servers.

Log into your pintarbola account and open the profile settings panel to update basic information directly. For changes that require identity re-verification — such as a registered phone number — contact support via live chat between 08:00 and 22:00 WIB.

How pintarbola Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Safeguard Your Account Data

End-to-End Encryption

Cookie Management

Data Retention Policy

Access Controls

Third-Party Sharing Limits

Account Deletion Request

Privacy Policy — Questions We Hear Most

01 What personal data does pintarbola collect when I open an account?

02 Does pintarbola share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask pintarbola to delete my account and data?

05 How long does pintarbola keep my transaction records?

06 Are my DANA, OVO, GoPay and QRIS payment details stored on pintarbola servers?

07 How do I update or correct personal data held in my account?

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